Kiehl's Reviews

Kiehl's has an overall rating of 4.8 based on 21 reviews. Customer feedback on Kiehl's is mixed: Kiehl's reviewers highlight positive aspects like high-quality skincare products, effective formulations, excellent customer service, fast shipping, which strongly appeal to skincare enthusiasts, individuals seeking premium products, eco-conscious consumers. However, Kiehl's is often criticized for its higher price point, limited product availability, occasional shipping issues, packaging concerns.

4.8/5.0

21 reviews

5 Stars

15

4 Stars

4

3 Stars

0

2 Stars

0

1 Star

0

All Kiehl's Reviews (21)
John.parsons
May 21, 2026
"Pretty happy with this for my dry skin"
Pretty happy with it, honestly. I’ve been using the Kiehl’s cream for a few weeks now, and my face feels way less dry than it did before. It also doesn’t leave that greasy feeling, which is a big plus for me.
ROBINSON
May 09, 2026
"I picked this up from kiehls.com when..."
I picked this up from kiehls.com when I was in the mood to treat myself a little, and I’m happy with it overall. The size feels decent for the price, and it actually lasted me longer than I expected even though I used it most days. My only small complaint is that the bottle could be easier to use when you’re trying to get the last bit out.
joel2003
April 22, 2026
"Got a fast reply"
I reached out to support. They got back to me really quickly. The issue was fixed fast. Thanks!
toney.Kessler
April 10, 2026
"I loved getting the free samples. It was..."
I loved getting the free samples. It was a small thing, but it made the order feel more fun. Also, I like being able to try stuff before buying the full size, so that was a nice surprise. Just a cute little bonus overall
johnsantiago2920
April 04, 2026
"Really helped calm my breakouts..."
I’ve been using Kiehl’s on my acne spots for a few weeks now, and honestly... my skin looks a lot less angry. I still get little pimples here and there, but they seem to heal faster and don’t leave as many marks behind. Happy with it so far...
diane-Bernal
March 23, 2026
"I was a little nervous trying this because..."
I was a little nervous trying this because my skin can be sensitive, but it handled it just fine. No weird reaction or anything like that. It feels calm after using it, and it doesn’t leave that greasy feeling at all
RolandFord
March 20, 2026
"Pretty easy to use, shockingly enough"
Kiehl's was easy to use. The product pages were clear, checkout didn’t drag on forever, and the site actually loaded fine on my phone, which apparently still feels like a small miracle these days. My only gripe is the filters could be better because I had to click around more than I expected just to find what I wanted. Overall, it was a good experience, just a few little things that could be smoother...
SamanthaJohnston_89
March 15, 2026
"Expensive, but I’d buy it again"
I’ll admit I wasn’t thrilled about the price at first, and I still think it’s a bit more than I wanted to spend. But it really does last a long time, so in the end I guess it’s worth the money for me.
David.cantwell
March 15, 2026
"I had to return my order, the..."
I had to return my order, the process went smoothly. The refund did take a few days to show up, but that seems fair enough and wasn’t a big deal. Overall, the return was easy and I didn’t run into any major problems.
hello_tom524
March 09, 2026
"Surprisingly Didn’t Upset My Sensitive Skin"
My skin gets irritated if you so much as look at it wrong, and plenty of creams love to make my face sting for no good reason. I ordered from Kiehl’s, and so far, the products have actually been calm on my skin, which is more than I can say for a lot of other brands. No redness after using it, so that’s a win. Shipping was fine too, thankfully nothing dramatic there.
michael.Wooten
March 03, 2026
"My face was getting dry during the..."
My face was getting dry during the day, so I started using this. It keeps my skin hydrated for hours, and because it doesn’t feel greasy, I can wear it every day without thinking about it
DavidNewman
February 28, 2026
"Showed up sooner than I thought"
It got here quick, honestly. I wasn’t really expecting it that soon, so that was nice.
julie_Woods83
February 22, 2026
"Packaging came safe and neat"
It arrived in good shape, packed really well, and there weren’t any leaks. it was nice to see it come in so clean and secure.
serita_Hise84
January 08, 2026
"Worth it if there’s a promo"
I ordered from Kiehl’s during one of their discount promos, that’s probably the only time I’d bother buying because the prices feel much better. The code worked at checkout without making me jump through hoops, thankfully, and they threw in a few free samples too. Shipping took a few days, which was fine, though I’m not exactly patient when I’m waiting for stuff. No real complaints overall — I just wait for sales now.
ashley_Tingley82
January 06, 2026
"Got exactly what I ordered, down to..."
Got exactly what I ordered, down to the little details. I always check things like the size, color, and packaging when it arrives, and everything matched perfectly. No issues at all.
FLORES
December 29, 2025
"Glad I trusted my gut on this"
I’ve been using Kiehl’s for a few weeks now, and I’m happy with it. I had a feeling it might be a good fit for my skin, and I’m glad I trusted that instinct. My fine lines look a bit softer, and my face doesn’t feel as dry as it used to. I wasn’t expecting anything dramatic, but the improvement has been noticeable enough that I’d definitely buy it again.
John.wilcox
December 29, 2025
"Nice texture, sinks in really fast"
I actually really like the texture... it feels super smooth going on and absorbs quickly. No greasy feeling at all, which is a big plus for me.
aron_Walsh91
December 16, 2025
"smells So nice"
I got my Kiehl’s order in the scent is Really clean without being too much. I’m picky about fragrance, but this one just feels easy to wear every day.
ALEXANDER
December 11, 2025
"My skin seems to get along with it"
I’ve ordered from Kiehl’s a few times now, the ingredients are a big part of why I keep going back. Things like squalane, calendula, and avocado oil just seem to sit well on my skin without causing any drama.
I also appreciate that most of the products aren’t overly scented, which is a plus for me. They’re definitely not the cheapest, and I don’t expect every single product to be perfect, but overall the formulas feel thoughtful and my skin seems happy with them.

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Kiehl's Q&A

The website didn't just throw up constant errors while trying to check out, i was actually charged twice. it's been 3 days and no word re my £300!

Is there anyway i can get my money refunded.

I would like to know why--as mentioned above--kiehls.com tries so hard to market promotions to potential customers and then refuses to take our money. do you have a blacklist? and if not, can you prove you don't? because that's certainly what it feels like. the number of reviewers who have faced similar problems should really give whoever is in charge pause.

Why is it so difficult to place an order on the kiehls website???

Why is it so difficult to place an order on the kiehls website?

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